Experience

Independent Consulting
Sales Force Automation, Social Media Advertising and Marketing
2010 – Present
  • Designed and deployed a customized Salesforce.com solution and managed the migration from in-house CRM system for a local campus laundry service company.
  • Provide ongoing technical support and social media advertising and marketing services in Facebook, Twitter, Foursquare, Diaspora and Constant Contact for local independent businesses.

VMware, Inc.
Virtualization and Infrastructure Management
2008 – 2009 Senior Strategic Sales Engineer
  • Paired with Senior Account Executive to manage 30 Ohio Valley strategic accounts, generating $5M+ in revenue. Responsible for: customer relations, driving cross-sell and up-sell revenue, managing pre- and post-sales technical issues, delivering product presentations and demonstrations as well as conducting proof of concept projects.
  • Developed, managed and presented at special customer, marketing, partner and vendor technical events, including: socialization of VM technology to customer business groups, Tier-1 application virtualization testing/implementation and beta release testing in customer environments.
  • Partnered with local vendors for presentations to area VMware User Group meetings and special events.

Actuate Corporation
Performance Management and Open Source Enterprise Reporting
2007 Senior Enterprise Sales Engineer
  • Teamed with Southwest U.S. enterprise account manager to prioritize opportunities, develop account plans and execute on the plans to provide pre-sales software support and help meet sales revenue targets.
  • Responsible for demonstrations and proof of concept projects – including organization, environment configuration, software installation, personnel management and user training – for prospects and customers.

Hyperion Solutions Corporation
Business Intelligence and Financial Applications
2006 Strategic Select Technical Account Manager
  • Responsible for client success in specific strategic accounts as both technical lead and post-sales program manager, effectively managing all aspects of the implementation and following standard project management principles.
  • Involved in strategic account planning sessions and coordinated account transitions between pre-sales and post-sales account teams to ensure critical knowledge and requirements were effectively transferred to the implementation team.

Business Objects Americas
Business Intelligence, Data Integration and Analytic Applications
2001 – 2005 Southwest District Technical Manager
  • Responsible for recruiting, hiring, coaching, development, and mentoring of Southwest U.S. Sales Consultant team, including the management and integration of two separate teams after the acquisition of Crystal Decisions.
  • Assigned and managed activities in support of district revenue goals, providing sales and deployment support for 150+ campaigns resulting in $25M+ revenue.
  • Developed new procedures and standardized processes to maximize Sales Consultant impact. Examples include: Technical Environment Document, BO RFI Criteria document, POC Project Plan and Western U.S. Technical Lab.
  • 2004 Awards: Q2 Southwest Sales Consultant, Quota Club.
  • 2003 Awards: Southwest Sales Consultant of the Year, Q4 Knowledge Sharing Award.
  • 2002 Awards: Americas DTM of the Year, Western Region DTM of the Year, Outstanding Contribution, Quota Club.
2000 Senior Sales Consultant - Enterprise Accounts
  • Responsible for demonstrations and proof of concept projects – including organization, environment configuration, software installation, personnel management and user training – for prospects and customers.
  • Worked directly with corporate support personnel, sales management, and the Americas Field Sales organization to resolve critical issues and outstanding requirements for Fortune 1000 customers.

Hummingbird Ltd.
Business Intelligence and Application Integration
1999 Systems Engineer
  • Managed pre-sales activities in support of district revenue goals, providing sales support for 20+ sales campaigns resulting in $3M+ revenue.
  • Responsible for demonstrations and proof of concept projects – including organization, environment configuration, software installation, personnel management and user training – for prospects and customers.
  • Assigned resources to conduct monthly regional seminars, providing customer training for query, reporting and OLAP analysis tools in both thick-client and web-enabled environments.

Maximizer Software, Inc.
Customer Relationship Management and Sales Automation
1997 – 1998 Regional Sales Manager
  • Forecasted and produced $750,000+ in Maximizer software revenue through direct sales and multiple channel management, increasing territory revenue more than 70% from previous fiscal year.
  • Completely reorganized and budgeted business partner program and developed full partner training curriculum to increase channel sales more than 35% and provide support for 50+ regional resellers.
1996 Technical Analyst
  • Provided pre-sales and post-sales technical software support for 100+ customers and 25+ business partners.
  • Strengthened relationships with integrators and software vendors, ensuring compatibility of Maximizer applications with third-party products.

DocuCorp International
Automated Document Production and Archival
1994 – 1995 Sales Support Engineer
  • Involved in all aspects – design, development, testing, presentation, installation, training and support – of 30+ custom software solutions proposals for clients and partners in the U.S. and Canada, resulting in $5M+ revenue.
  • Designed and implemented a Center of Excellence pilot program, used to demonstrate application integrity across multiple platforms and operating environments, including DBMS, messaging, printing and publishing software.
1993 Customer Support Representative
  • Provided technical support for document/image management software and resolution of 250+ customer issues.

Education

Southern Methodist University
Dallas, Texas
1988 – 1992 B.B.A. in Business Management with concentration in Information Systems Management

Profile

Exceptional management, business and technical skills:
  • Competent knowledge of direct sales, technical sales and management of multiple distribution channels.
  • Proven ability to identify, hire, develop and mentor new talent as well as maintain a motivated, effective team.
  • Extremely adept at handling complicated and potentially difficult situations with employees and customers.
  • Capacity to analyze and convey technical and complex information to audiences with varying skill levels.
Actively involved in several charities and volunteer opportunities: